BOOKING AND PAYMENT
By booking any services / products from TEQSE TRAVEL you agree to comply with all of our terms and conditions. These conditions of contract constitute the entire agreement and understanding between you and TEQSE TRAVEL in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the conditions of contract and agree to be bound by them.
Once you have accepted the itinerary and quote sent by your Teqse Travel designer, a deposit is required to confirm the services. The deposit amount will be specified by you travel designer when your booking is made. Full payment for a particular service such as your flights may also be required at the time of booking. Dates and deadlines for balance payment are subject to each particular program and will be detailed in your invoice. If you don`t receive this information, please assume that the full balance is to be paid 60 days prior to the beginning of your trip. If the full amount is not paid on time, TEQSE TRAVEL reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
International and / or national airfares, shown in any of our programs, are to be taken just as a reference, since they may vary constantly according to availability. We will proceed purchasing the requested flight-tickets only once we have received your deposit. May the rates have changed at that point; we will inform you and will wait for your final confirmation before purchasing the tickets.
If the booking is done within 60 days of tour departure, your space will be secured once we get the full amount of the trip price, your travel designer will give you the dates for the payments to avoid any kind of cancellations.
If you must cancel your reservation, cancellation charges may apply, depending on how long in advance you cancel your journey. The Cancellation charges shown below are those which will apply to most tours. However, some suppliers have conditions which require the payment of higher or different non-refundable charges. You will be advised at the time of booking if this is the case for your tour.
Teqse Travel Company reserves the right to alter the published price of any tour due to increasing tariffs, transportation charges (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations and government action. Any surcharge or price decrease will be fully explained and justified by your Teqse travel designer before implementation at least 60 days before departure. Any surcharge will not exceed 10% of the specified program price.
The program price is based on U.S. dollars and exchange rates in effect at the moment of your booking confirmation. The program price per person in US$ is based on the number of participants agreed at the moment of the booking confirmation and is therefore only valid for this number of guests. Should the number of guests decrease, the total program price per person would normally increase, and equally, an increase in the number of guests should normally lead to a decrease in the program price per person.
A booking is accepted and becomes definite only from the date when the Company sends a confirmation invoice to the client who makes the booking or their authorized travel agent. It is at this moment that a contract between the Company and the client comes into existence.
CANCELLATIONS
If you must cancel your reservation, cancellation charges may apply, depending on how long in advance you cancel your journey. The Cancellation charges shown below are those which will apply to most tours. However, some suppliers have conditions which require the payment of higher or different non-refundable charges. You will be advised at the time of booking if this is the case for your tour.
| Period before departure within notice of cancellation is received. | % of total booking price (*) |
| 91 days or more | The deposit |
| 90 – 61 days | 25% (not less than the deposit) |
| 60 – 31 days | 50% |
| 30 – 16 days | 75% |
| 15 – 0 days | 100% |
(*) Bank commissions or similar will be on the client.
The amount paid for flight-tickets may not be subject to any refund, unless the airline itself agrees to the refund.
Cancellations received Fridays for tour departures that weekend (Saturday, Sunday or Monday) will be treated as day of departure cancellation. We cannot give any allowance or refund for meals, rooms, excursions, etc. not taken, when these are included in the price of the tour. No refund can be made on lost, mislaid or destroyed travel tickets. There will be no refunds made for cancelled or unused services whatsoever.
Any person joining a tour after the departure date, not joining the tour at all without previous notice, or leaving before the completion of the tour for any reason, is not entitled to any refunds from Teqse Travel, or entitled to claim any costs for any added expenses.
RISK AND HEALTH
Please note that our trips entail risks beyond those encountered at home.
Our primary objective is to take the hassle out of a great travel experience. In return, we count on people to ensure they are healthy; to appreciate that in some countries, local living standards, practices, services and accommodations may differ from those in their home lands; and to understand the fact that a road less travelled means a more unpredictable and more rewarding adventure. Neither TEQSE TRAVEL nor any of its agents shall be held liable in any way for any injury, loss of life or damage to property, occurred during the trip. The client hereby indemnifies and holds TEQSE TRAVEL, its agents and staff harmless from any such claim, and accepts, at the same time, full responsibility for all risks involved.
AUTHORITY OF THE TOUR
The decisions of the TEQSE TRAVEL guide on tour shall at all times be final and binding. The client must at all times respect the laws of the visited country, and the internal regulations of the tour. Shall the client be in any contravention of the above, the guide may order him/her to leave the tour without any claim to a refund. The client shall be obliged to make his/her way home at his/her own expense.
TRAVEL DOCUMENTS
It is the client’s sole responsibility to ensure that passports, visas and any other required documentation are all in order for the trip. TEQSE TRAVEL cannot be held liable for any consequences, damages or claims if the client, prior to the starting date of the tour, does not attend correctly to his documentation and related matters.
CANCELATIONS OR CHANGES BY US AND FLEXIBILITY
We reserve the right to cancel, alter or modify any tour without prior notice for any reason, including but not limited to for the safety and/or comfort of clients and for circumstances of Force Majeure, which is defined in this agreement below. This includes the right to replace or substitute accommodations in the itinerary, modify the order in which places are to visited, and make other changes in the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors.
Any changes may require a supplemental payment from you or result in a partial or full refund. This refund will constitute full settlement of claims you may have arising out of our cancellation. Unless doing so would create an unstable financial situation for us, we will refund any deposits already paid in the event of a cancellation due to Force Majeure less any non-refundable deposits paid to our third party suppliers.
FORCE MAJEURE
TEQSE TRAVEL will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation pandemics, acts of nature, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances. If we and any of our Suppliers are affected by Force Majeure, we and our Suppliers shall be entitled to, and may in our sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the tour.
TRIP CANCELLATIONS INSURANCE
In TEQSE TRAVEL, We highly recommend that you purchase comprehensive Trip Cancellation and Interruption Insurance from a company of your choosing. Comprehensive travel insurance should cover trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. The purchase of this insurance is not required in order to purchase a trip from us.
